Last Updated: October 2025
At Jaha Panas (jahapanas.com), we’re committed to delivering your favorite styles quickly and securely. This policy explains how we handle shipping, delivery, returns, and refunds to ensure a smooth shopping experience for every customer.
1. Shipping Policy
1.1 Order Processing
All orders are processed within 1–2 business days after payment confirmation.
You will receive an order confirmation email once your order is placed and a shipping confirmation email once it has been dispatched.
1.2 Delivery Time
Local Orders (Pakistan): Estimated delivery time is 3 business days.
Please note: Delivery times are estimates and may be affected by weather conditions, courier delays, or public holidays.
1.3 Shipping Charges
Shipping charges are calculated at checkout based on your delivery location and order size.
Free shipping may apply to eligible orders or promotional campaigns (details mentioned on the website).
1.4 Tracking Orders
Once your order is shipped, you’ll receive a tracking number via email or SMS so you can follow your package’s journey.
2. Returns & Exchanges
We want you to love your purchase! However, if you are not completely satisfied, you may request a return or exchange under the following conditions:
2.1 Eligibility
Returns or exchanges must be requested within 7 days of delivery.
Items must be unused, unwashed, and in original condition, with all tags and packaging intact.
Sale or discounted items are not eligible for return or exchange unless defective.
2.2 Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
Accessories
Undergarments or innerwear
Customized or made-to-order pieces
2.3 Return Process
Visit our Contact Us page and submit a return/exchange request.
Our support team will review your request within 24–48 hours.
Once approved, you’ll receive instructions for shipping the item back.
Return shipping costs are the customer’s responsibility unless the item received is damaged or incorrect.
3. Refund Policy
3.1 Refund Method
Approved refunds are issued via the original payment method within 7–10 business days after we receive and inspect the returned item.
In some cases, refunds may appear on your account statement a few days later depending on your bank or payment provider.
3.2 Partial Refunds
Partial refunds may be granted if:
The item shows minor signs of use.
The product packaging is missing or damaged.
3.3 Damaged or Wrong Items
If you receive a damaged, defective, or incorrect item, please contact us immediately through the Contact Us page with your order number and photos of the product.
We will offer a replacement or full refund based on your preference.
4. Order Cancellations
Orders can only be canceled within 12 hours of placement.
Once shipped, the order cannot be canceled but may be eligible for return after delivery.
5. Contact Us
For any shipping or refund-related queries, please reach out via our Contact Us page and our team will get back to you promptly.